gotrax scooter troubleshooting

Check which of them the problem is and get it fixed immediately. Kick stand wobbly. All electric scooter have a fuse or a circuit breaker. Reply, Took mine to the local bike shop. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Has seemingly chose to simply respond but not take action (i.e. Search General questions or product specific choose what you're looking for from our awesome drop down menu. You may need a replacement battery if your current one is faulty or has sustained physical damage. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues The odometer illumination was bright. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! GOTRAX. Easy Fix but time consuming. Even if you've just ridden it, the battery may not be sufficiently charged. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Motor stutters with rapid jerking and wont go.. possible motor failure. These codes will pop up over your console's display when there are issues within your electric scooter. I requested a refund. 0000006275 00000 n Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. If you find any damage, replace it immediately. 51 reviews. But, as soon as it worked for quite some time, it started showing various problems. Install the locking hook and the two screws into the head unit. Press question mark to learn the rest of the keyboard shortcuts. Take care of your ride so it can take care of you. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Listen or look back to see if the rear wheel is slowly spinning. GOTRAX - F5 Electric Bike Save my name, email, and website in this browser for the next time I comment. How to restore default settings on GOTRAX GXL V2. If the battery is fully charged, then the issue is likely with the motherboard or wiring. *You may need to perform a recalibration up to three times to fix your issue. If all of them work normally, then you need a new charger. Not much help really. Include an image for extra impact. Gotrax GXL v2 problem : r/ElectricScooters - reddit It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). We show a quick view. Need help troubleshooting a scooter issue? You may want to check your fuse box to see if any fuses are blown. I continue to struggle with GOTRAX's customer support team. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. If there is, youll need to buy another one and replace it. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Front wheel cover scraping wheel - easy fix but annoying. For further repair and troubleshooting help please visit our repair help area. E5 - Replace controller / replace entire product. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Here is a link to find the manual for your Gotrax hoverboard. Looking For The Best Lock For An Electric Scooter? First, plug in your charger and make sure that it works before continuing. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. 0000002509 00000 n If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. You feel the scooter lose power and your inertia throws you forward. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Therealjondotcom 3 yr. ago. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Is a fire hazard. These codes will pop up over your console's display when there are issues within your electric scooter. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. We appreciate you customer service and willingness to do the right thing! 0000006755 00000 n Always be sure to consult the . Gotrax is known for adapting its electric vehicles to the needs of consumers. You can recalibrate your Gotrax hoverboard by following the instructions above. If your charger does not turn green when you plug it in, your problem may lie in your charger. After fully charging, I prepared for the first ride with the new parts. %PDF-1.4 % In this video we take a look inside a GoTrax G2 Scooter. In addition, I now have the old lithium ion battery I need to figure out how to dispose. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM 3. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) 0000047449 00000 n The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. When you plug your charger into the wall, the indicator light will turn green. 0000000696 00000 n Use a can of compressed air to clean out any dirt and debris that may be stuck in there. What did the brake pad rubbing sound like? Missing tire extension - poor quality control. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. 0000001330 00000 n Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. If your Gotrax hoverboard will not turn back on you are experiencing an issue. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. GoTrax - GMAX Electric Scooter. Weight: 17 pounds. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. So far so good for me. GoTrax GKX electric scooter | Tom's Guide Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . 2) You are using an outlet with a higher voltage than what is recommended for fast charging. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Reattach the console/head unit by sliding it back into place. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Pressing on button does not illuminate the display nor does the throttle have power. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. In the next video we will show the complete repair, reassembly and testing. For example, only standing with one foot on your hoverboard can cause some models to beep. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Only tools required are the 4mm Allen wrench and a set of pliers. A fully charged battery will have between 36 and 42 volts. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). I continue to struggle with GOTRAX's customer support team. So far I've got about 60 miles on it. Scooter Does Not Run : ElectricScooterParts.com Support You will see the LED lights start to flash. 0000005863 00000 n An awesome member of our community made this guide. Recommended rider age . Related: Mobility Scooter Battery Losing Power Uphill Fixed. So in short. We'll go through each electric scooter and the error codes that occur. Please Note, some electric scooters share error codes. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. :~f 12`L,@" Back wheel cover scraping tire. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit The BBB's grade of "F" still . Press Power Button once again to power on . PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Find low everyday prices and buy online for delivery or in-store pick-up. Set the line out of the way once disconnected. You can recalibrate your Gotrax hoverboard by following the instructions above. I try and ride economical to maximize range and durability. The console on the scooter displays speed in MPH, battery life, and headlight. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Also if there is a critical mass here, we may be able to have the company fix their problems. We'll go through each electric scooter and the error codes that occur. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Looks like spring issue. If your charger does not turn green when you plug it in, your problem may lie in your charger. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. I was super encouraged as the handle bar looks a little different from the original version I received, better. Doesn't matter if the battery is charged or not. Did you find it helpful? Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. A revolution is on the way - and Electric Scooters are leading it! When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Tip: Try to lift as straight as possible out of the tiller. Frequently Asked Questions - GOTRAX Official Site Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me Its possible the quality slipped with the V2, but they are basically the same scooter. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. 0000001444 00000 n Gotrax Apex Pro Commuting Electric Scooter - Black : Target Once you ensure the position is correct, gently slide the pack into the tiller. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. 110 0 obj <> endobj xref Use caution as extreme force may damage your scooter console or battery connections. This scooter is giving a E3 Error code and the manual simply states to replace the console. Mine out of the box has this metal grinding sound coming from the back. Can't get the scooter to start. Take care of your ride so it can take care of you. Gotrax gxl v2 won't power on : r/ElectricScooters - reddit GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube Next, check to see if there is any damage to either end of your scooters charging cable. 0000008779 00000 n Back wheel brake mis-aligned. Beeping can also indicate uneven pressure on the hoverboard sensors. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. When you connect the charger to the hoverboard it will turn red to let you know it is charging. This may be caused by several factors, but luckily there are solutions to all of them. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. But when I press the throttle, nothing happens. Down a hill I got up to 19 mph on the speedometer. 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Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Front tire making a very loud noise. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Roller Blades/Bikes. I've had mine for almost two weeks now, and have not experienced these issues. Resolved through warranty, in the mail. If you experience problems with any of these models of e-bike file a claim below. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Problem not solved. There is no doubt that hoverboards are a popular and fun way to get around. Contact: kevin@ocproscooters.com or text: 714-420-1311. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest GOTRAX - F5 Electric Bike . I was disappointed with the v2 we received, which is a shame since it really was a fun scooter.

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