clipper card balance refund
I think you can add value as needed to exit a station, if your balance is insufficient for the journey. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Key Clipper information translated to Spanish. $16.99 10% off. E\\y\F@B.THH!*o* If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. If you don't want to deal with that, just pay the $3 to get the card. Its also required if you want to set up automatic reloading. Transit pass . Station Agents can also provide pre-addressed envelopes to Treasury. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Any suggestions, or is this another way for a government-backed agency to abscond with my money? Please contact Clipper Customer Service at 877.878.8883 to request a . Yes, you can manage your account using the Clipper app and in your mobile wallet. EMC The check may take 4-6 weeks. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. You can add value, see what's on your card, and see recent transactions. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Then you wouldn't have to bother about a refund. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Your Clipper card will not be returned to you. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Minimum monthly payments are required. BARTs Treasury Department will then process the refund. Key Clipper information translated to Spanish. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Choose to stay logged in or to log out. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. 0 0 10.1455 10.364 re affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Include the card number in your description. For youth, seniors, people with disabilities and low-income adults. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream EMC This is the version of our website addressed to speakers of English in the United States. Tickets submitted for refund must have been purchased by cash or debit card. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. How would you improve Clipper? /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. He started his journalism career as a sports editor in Iowa in 1975. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How can I cancel my card and get a refund? H*2T0T341f& Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? H*2T0T3415Rf& We contacted Clipper and were instructed to write letters to get the refund on two cards. /Tx BMC Describe the situation, including your account information. How many people do not know and never retrieve their funds? Get it back from them when you plan your next trip to San Francisco. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. 0 0 10.1455 10.364 re endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream What a scam! /Tx BMC Clipper is the all-in-one transit card for the Bay Area. H*2T0T341f& Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Log in to your profile to sign up for occasional updates. We recommend that you do. EMC While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. 0.749023 g Use the app to manage your cards. New. /Tx BMC If this happens at any time, please call Clipper at 877.878.8883 for a refund. Choose to stay logged in or to log out. Eventually, we got the refund. Registration is easy, and its free. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Key Clipper information translated to Spanish. Only registered Clipper cards, are available for refunds. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Prior to that he was an assistant sports editor at the paper from 1984-1987. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Your refund request will typically be . QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . o Visa . San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. E\i\\ Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. If you forget to tag on and/or off, you will be subject to citation. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Ticket Refunds. You can have multiple adult cards associated with a single account. Learn More about the future of clipper (external link). No service to Chase Center atthis time,stay tuned for updates. 0 0 10.1455 10.364 re EMC No they don't keep cash at the stations. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? At your request, we can mail you a new card with your balance restored, typically within 2 business days. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Otherwise, you will be logged out automatically. You can also log in to your regular Clipper account to see your balance and download a transaction history. BART will refundpaper ticketswith a remaining value greater than $1.00. Clipper is a regional transit card that can be used on all transit in the Bay Area. Otherwise, you will be logged out automatically. Only registered Clipper cards are eligible for refunds. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. For three bucks, just consider it a cheap souvenir. There is no replacement fee for lost or stolen Go Passes. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. EMC Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. $15.29. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. What can I do with an online Clipper account? All Access Digital offer for just 99 cents! And Metro card. Hope this doesn't break the bank for you. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream No service to Chase Center atthis time,stay tuned for updates. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Can I have more than one card in my Clipper account? h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P If you have a Go Pass on one of these cards, please contact our office for a replacement card. EMC 7) d"W0%Q T I have a whole collection of stored value transit cards from many places! If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Refunds are subject to the fees in Section 10. f Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. /Tx BMC Be sure to review the paper ticket fare chart at the station. No. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0.749023 g `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. 2020, Metropolitan Transportation Commission. Visit the Go Pass eligibility page for more information. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. E\\y\F@B.DHR!"g/ /Tx BMC Can I have more than one card in my Clipper account? EMC EMC For defective cards, no fees will be charged. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p If you ever lose your card, well replace it and restore your value for a $3 fee. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. https://www.clippercard.com/ClipperWeb/pay-with-phone. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. The VTA Smart Passallows unlimited travel on VTA buses and light rail. Will the toll lanes reduce traffic jams? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Please note that, Caltrain has a proof-of-payment system for fare enforcement. There is a $5 fee for this service. Learn more about our privacy policy. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. 0.749023 g Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Warriors Ferry / Chase Center Service BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. For details about how to apply for a refund, download theClipper Cancellation Form. Enter and space open menus and escape closes them as well. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Transit pass refunds are subject to transit agency approval. EMC Orders will not load if your Clipper card balance is negative. Paper tickets balances cannot be transferred onto a Clipper card. Note that only cash value can be directly transferred. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. E\\y\F@B.DHR!"g/ In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. EMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. /Tx BMC EMC Opens in new window. For more information, call the BART Treasury at (510) 464-6841. Its also required if you want to set up automatic reloading. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Clipper App. EMC Options to Oakland Airport from Union Square. Stanford, California 94305. You can add value, see what's on your card, and see recent transactions. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The Go and Smart Passesare non-transferable. H237402VH2P0P04341Qf& Your session is about to expire due to inactivity. Add only that total amount to your card. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). o American Express /Tx BMC Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems.
